Sage's Knowledge [Portal Three Kingdoms]

Refund Policy:

At Exor Games, we strive to provide our customers with a seamless and satisfactory shopping experience. We understand that there may be instances where you need to cancel your order, and we have developed the following cancellation policy to ensure transparency and fairness for both parties involved.

1. Order Cancellation Period:

Customers can cancel their order within 24 hours of placing it (provided that it hasn't already been shipped). After 24 hours, cancellation requests will be handled on a case-by-case basis, subject to our discretion.

2. Cancellation Process:

To cancel your order, please contact our customer support team via email (customerservice@exorgames.com), providing your order details and reason for cancellation. Our team will review your request and respond within 1-2 business days.

We do not offer refunds for orders if you order a case quantity and expecting a sealed case of product. We do not guarantee sealed cases of product if you purchase a case quantity.

3. Return Eligibility

If you would like return an order you have received within 30 days of delivery please contact customerservice@exorgames.com to open a return ticket. We do not accept returns on trading card game singles, trading card game sealed product, or sale items. We will let you know the status of your return within 2-3 business days. 

4. Refund Process: 

Upon approval by our customer service department, If your order is cancelled within 24 hours of placement, a full refund will be issued to your original payment method. If your cancellation request is approved after the initial 24-hour period, a restocking fee of 25% of total order cost+shipping and any fees will be applicable. The restocking fee will be deducted from the refund amount, and the remaining balance will be issued to your original payment method.

5. Changes to the Refund Policy:

Exor Games reserves the right to modify or update this cancellation policy at any time. Any changes will be effective immediately upon posting on our website. It is the customer's responsibility to review the cancellation policy periodically.

Please note that this cancellation policy is in addition to our general terms and conditions and any applicable laws or regulations. Please contact customerservice@exorgames.com for any additional questions or concerns.

Local Delivery (To Your Door) <Beta> Refund Policy:

Refunds for Local Delivery follow the same as above but also add that Refunds that were delivered locally have to be conducted in the store by the purchaser.