Shipping policy

Shipping Policy:

This policy applies to every Exor Games location.

Thank you for choosing Exor Games as your preferred online retailer for trading card games. We strive to provide you with a seamless shopping experience, including prompt and reliable shipping services. However, it is important for you to understand our shipping policy, specifically regarding lost packages.

1. Shipping Responsibility:

Once your order has been successfully processed and shipped, the responsibility for the package is transferred to the shipping carrier (e.g., Canada Post, UPS, etc.). Exor Games is not responsible for any lost, stolen, or damaged packages during transit. We strongly recommend reviewing the carrier's terms and conditions to familiarize yourself with their policies. Any import duties, tariffs, or taxes are the sole responsibility of the purchaser and will not be reimbursed by Exor Games. We encourage customers to familiarize themselves with any applicable charges before placing an order. If a package is declined due to these fees, a refund will be processed once the package is returned and inspected by Exor Games. Any applicable fees, including duties, taxes, tariffs, or additional shipping costs, will be deducted from the refund amount.

2. Tracking Information:

Upon shipment, if you have Expedited Shipping Service, a tracking number will be provided upon your request to you via email or through your Exor Games account if you have paid for Exor Games’ tracked shipping option. It is your responsibility to monitor the progress of your package using the provided tracking information. Please note that tracking updates may have a slight delay, especially during peak shipping seasons or unforeseen circumstances.

3. Address Accuracy:

To ensure successful delivery, please double-check and provide accurate shipping information during the checkout process. Exor Games will not be held responsible for any undelivered packages due to incorrect or incomplete addresses provided by the customer.

4. Delivery Attempts:

The shipping carrier will make multiple attempts to deliver your package to the provided address. If you are unavailable during the delivery attempts, it is your responsibility to contact the shipping carrier directly or follow their instructions to reschedule delivery or arrange for pick-up at their local facility. If an item is returned to us, you will be responsible for additional shipping charges, taxes, duties or other fees should we need to send it to you again.

5. Lost Packages:

In the unfortunate event that your package is lost during transit, Exor Games will assist you in contacting the shipping carrier to initiate an investigation. However, please note that Exor Games is not liable for any lost packages and cannot guarantee a resolution or replacement. Any claims or disputes regarding lost packages must be directed to the shipping carrier.

6. Insurance and Additional Services:

To offer additional protection for your packages, Exor Games provides the option to purchase Expedited Shipping Service. We highly recommend considering Expedited Shipping Service to minimize any potential risks associated with lost packages.

Please understand that while we will do our best to assist you in resolving any shipping issues, Exor Games cannot be held responsible for any lost packages once they are in the possession of the shipping carrier. We appreciate your understanding and cooperation in adhering to our shipping policy.

7. Damaged Product

If your product arrives damaged please connect with Exor Games with your order number and description of the damage as soon as possible. Please note that superficial tears/rips/scuffs on the protected plastic wrapping (The seal on booster boxes for example) that does not impact the internal contents of TCG or Sport card sealed inside will not count as damage.

Processing time vs. Shipping time

All orders are processed within 1 to 3 business days (excluding weekends, holidays, preorders or acts of God) after receiving your order confirmation email. You will receive another notification when your order has shipped. This may be extended during peak holiday seasons or particular popular releases.

Shipping Rates and Estimates For Singles

We offer flat rate shipping rates within Canada and USA. Every order ships in a bubble mailer.

Shipping Options Canada	Service	Price
Bubble Mailer - No Tracking	Lettermail - Expect Significant Delays During Strikes	$3.95
Bubble Mailer With Tracking Under $100	TRACKED	$9.95
Singles Over $100 DISCOUNTED SHIPPING	TRACKED	$6.95
Singles Over $200 FREE SHIPPING	TRACKED	FREE
Sealed Product - Expedited Shipping	TRACKED	$14.95

Shipping Options To USA	Service	Price
Bubble Mailer - No Tracking	Lettermail	$5.95
Bubble Mailer With Tracking	Tracked Packet - USA	$14.95
Singles Over $100 DISCOUNTED SHIPPING	Tracked Packet - USA	$6.95
Expedited Shipping	Canada Post Expedited	$14.95

In-Store Pickup

You can skip the shipping fees with free local pickup at 51 Allen Street in Charlottetown, PEI. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business day (usually the same day). We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are the Charlottetown store's opening hours:

See today's hours on our store list.

Please have your order confirmation email with you when you come and have a government-issued ID ready if you are asked for security purposes.

Local Delivery (To Your Door)

Our Local Delivery costs $10.95+tax and ships from 51 Allen Street in Charlottetown, PEI. After placing your order and selecting Local Delivery at checkout, your order will be prepared and ready for delivery as early as we can and for large orders may take some time but usually will be delivered the same day. You will receive an email when your order is ready along with tracking. We have partnered with DoorDash and Uber to facilitate these deliveries and are not liable for lost deliveries.

Local Delivery runs from two hours after the store opens until 7 pm, and until 5 pm on Sundays:

See today's hours on our store list.

Please have your order confirmation email and have a government-issued ID ready if you are asked for security purposes.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 2 business days for the tracking information to become available.

If you haven’t received your order within 30 business days of receiving your shipping confirmation email (or 45 business days if you are in the USA), please contact us at customerservice@exorgames.com with your name and order number, and we will look into it for you.