Mail In Buylist Policies
Free Shipping on Buylists Policy
Exor Games is excited to offer free shipping on successful buylists over $250! When you submit a buylist totalling $250 or more and we accept and purchase your cards, we’ll add $15 to your payout to help cover shipping cost, effectively making it free to send your cards to us. This offer applies only to approved and completed buylists; declined, partially accepted, or canceled buylists do not qualify. The $15 shipping credit is added to your final payout in whatever form you submitted your buylist (credit or cash). Exor Games reserves the right to modify or discontinue this promotion at any time.
- All Buylists must be over $10.
- Sellers must be over the age of 18 to be able to receive payment for a buylist. If you do not meet this requirement, please ask a parent or guardian to submit it for you.
- Buylists are estimates only and are not an offer to buy. Incorrect/out of date prices are not binding and are subject to our discretion. Due to the nature of an automated system, the nature of trading card game markets sometimes errors can occur and Exor Games does not accept no responsibility for such errors.
- Buylist prices and quantities are subject to change at any time, for any reason at our sole discretion.
- All Buylist prices listed are for English cards only unless we unequivocally described otherwise.
- Exor Games reserves the right to limit the number of cards submitted as well as to refuse a sale at any time and for any reason.
- Sending Exor Games any items constitutes an offer to sell the item "as is".
- Exor Games reserves the right to refuse any offers.
- Exor Games is not responsible for any packages damaged, lost or tampered with during transit. If your package arrives at our facility with obvious damage, we will refuse delivery and you will be responsible for contacting the shipping company to file a claim. Please make sure you purchase any insurance you require to protect yourself during shipment.
- Exor Games does not accept C.O.D.
- The shipping and handling cost of sending us your package is your responsibility. If your package arrives with postage due, we will automatically deduct that amount from your Buylist total up to and including your Buylist total. If your Buylist does not cover the postage due, we may reject your package.
- Any package that arrives with customs due (duty, customs tax or any fees) Exor Games will deduct that amount from your Buylist total up to and including your Buylist total. If your Buylist does not cover the postage due, we may reject your package.
- Bulk cards can not be used for trade-in credit.
- Please write the Buylist ID Number on the outside of your package, clearly.
- All submissions must be sorted in the order found on the checkout and confirmation page. Failure to do so will mean the buylist will be subject to a 15% fee and will be deducted from the Buylist total.
- If there are any errors found in your Buylist (i.e., wrong cards, wrong editions, missing, damaged and unacceptable items) we will deduct the change in price from the Buylist amount total. We will only contact you for approval if the difference in price will be equal to, or greater than, 20% or more. If you wish to have your damaged cards returned Exor Games will deduct shipping costs from the total and they'll be mailed to your address.
- If your Buylist does not cover the cost to return, you will be required to pay for the cost to return them to you.
- Supplies sent in as packaging for a mail-in Buylist submission (deck boxes, binders, sleeves, etc.) will not be returned under any circumstances.
- Seller has 20 business days from the time the Buylist was approved for it to arrive at Exor Games' facility. If it does not arrive within 20 Days, we might change your Buylist based on the current Buylist prices.
Buylist Policy:
1. Packaging Responsibility:
Customers are responsible for ensuring that all items included in their buylist order are properly packaged before shipping. This includes using appropriate packaging materials to protect the items during transit. Any damage caused due to inadequate packaging may result in a reduction in the offered value or rejection of the item.
2. Order Sequence:
Items included in the buylist order must appear in the exact order as listed in the buylist. The item sequence is crucial for accurate processing and evaluation. Any deviation from the specified order may result in delays or reevaluation of the order.
3. Adherence to Buylist Policy:
It is essential for customers to adhere to Exor Games' buylist policy. Failure to comply with the policy may result in the rejection of the buylist order or subject it to a 15% fee. We encourage customers to carefully review and follow the policy to avoid any inconvenience.
4. Accurate Item Description:
Customers must provide accurate and detailed descriptions of the items they wish to sell. This includes specifying the condition, edition, language, and any relevant details. Any discrepancy between the provided description and the actual item may result in a revised offer or rejection of the item.
5. Timely Shipment:
Customers are expected to ship their buylist orders promptly after receiving confirmation. Failure to ship within a reasonable timeframe may result in the cancellation of the order or a revised offer due to market fluctuations.
6. Item Authenticity:
Customers must ensure that all items sent for buylist evaluation are authentic and legally obtained. Exor Games reserves the right to refuse any item suspected of being counterfeit or obtained through illegal means.
7. Evaluation and Offer:
Upon receiving the buylist order, Exor Games will evaluate the items based on their condition, market demand, and other relevant factors. The customer will be provided with an offer for the accepted items. In case of any discrepancies or disagreements with the offer, customers are encouraged to contact customerservice@exorgames.com
8. Payment:
Once the offer is accepted, Exor Games will initiate the payment process. Payments are typically made through the customer's preferred payment method, such as store credit, PayPal, eTransfer or cash (in-store only). The payment will be processed promptly, but the exact timeline may vary depending on the chosen payment method.
9. Returns and Rejections:
In the event that an item does not meet the buylist criteria or fails to adhere to the buylist policy, Exor Games reserves the right to reject the item or revise the offer accordingly. Customers will be notified of any rejections or revised offers where the buylist changes more than 20% of the original value and may choose to have the item returned at their expense.
10. For the purposes of this policy, a counterfeit item refers to any product that is an imitation or replica of a genuine item, intended to deceive or mislead customers into believing it is an authentic product. Upon receiving items through our buylist, our team will thoroughly inspect and evaluate each item to ensure its authenticity. We have trained professionals who are experienced in identifying counterfeit items.
11. Exor Games will not return any counterfeit items submitted via our buylist. Once an item is identified as counterfeit, it will be deemed non-returnable. To maintain the integrity of our marketplace and protect our customers, any identified counterfeit items will be securely and responsibly destroyed. This ensures that these items will not re-enter the market or pose a risk to unsuspecting customers.
12. All Buylists must be unsleeved. Buylists that are sleeved may be subject to delays pr a processing fee of 10% at Exor Games sole discretion.
By engaging in any transactions with Exor Games, customers acknowledge that they have read, understood, and agreed to this Counterfeit Item Policy. We appreciate your cooperation in helping us maintain a safe and authentic marketplace for all our customers.
By placing a buylist order with Exor Games, customers acknowledge and agree to comply with the above policies. We aim to provide a fair and transparent buylist experience, and we appreciate our customers' cooperation in adhering to these guidelines.
In-Store Buylist Policies
Exor Games is excited to offer a seamless and efficient buylist process for selling your cards! Please review the following guidelines to ensure a smooth experience:
General Buylist Requirements
- Minimum Buylist Amount: All buylists must total at least $10 to be processed.
- Age Requirement: Sellers must be 18 years or older to receive payment. If you are under 18, a parent or guardian must submit the buylist on your behalf.
- English Cards Only: All buylist prices are for English-language cards unless explicitly stated otherwise.
Submitting Your Buylist
- Check Current Buylist Prices – Prices fluctuate based on demand. All prices and quantities are subject to change at Exor Games' discretion.
- Sort Your Cards in Order – Your buylist must be sorted in the exact order found on your checkout and confirmation page. Failure to do so will result in a 15% processing fee deducted from your payout.
- Unsleeved Cards Only – All buylists must be submitted without sleeves. If your cards arrive sleeved, Exor Games may apply a 10% processing fee at its sole discretion.
- Condition and Authenticity – Cards must be authentic and accurately described in terms of condition, edition, and set. Any discrepancies may lead to a revised offer or rejection of individual cards.
- Final Evaluation – Exor Games will assess the cards upon submission. If any issues arise (e.g., incorrect cards, damages, or missing items), the revised price will be automatically deducted. If the total difference exceeds 20% of the original buylist value, we will contact you for approval before proceeding.
Payments & Returns
- Payments can be made via store credit, PayPal, eTransfer, or cash.
- If you wish to have any rejected or damaged cards returned, the cost will be deducted from your payout. If your payout does not cover the return, you will need to pay the cost before they can be returned.
- Counterfeit Policy: Any card identified as counterfeit will be confiscated and destroyed. Exor Games will not return counterfeit items under any circumstances.
Additional Terms & Conditions
- Buylists are Estimates Only: Submitting a buylist does not constitute an offer to buy. Market fluctuations and system errors may affect final pricing.
- Right to Refuse Service: Exor Games reserves the right to limit or refuse any buylist submission at its discretion.
- Processing Times: While we aim to process buylists promptly, larger submissions may take additional time based on staff availability.
- Abandoned Buylist Policy: Once the buylist is approved by Exor Games, if it is left with Exor Games and the seller does not communicate with us regarding its status for 28 days, we will consider the sale finalized. Payment will be held in the form indicated on the buylist sheet (cash or store credit) and can be claimed at any time.
By submitting a buylist to Exor Games, you acknowledge and agree to these terms. We appreciate your cooperation and look forward to making your selling experience quick and hassle-free!
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