Kyren Glider [Mercadian Masques]

Refund Policy

Our Commitment: At Exor Games, we strive to provide you with a seamless shopping experience. If, for any reason, you are not satisfied with your purchase, we offer a 30-day return policy to ensure your peace of mind.

Eligibility and Conditions: To be eligible for a return, please ensure that the item is in its original packaging, unworn, unused, and with all tags intact. A receipt or proof of purchase is required.

Initiating a Return: To initiate a return, please contact us at charlottetown@exorgames.com. Upon acceptance of your return request, we will provide you with a return shipping label and detailed instructions for sending the package back to us. Kindly note that we cannot accept returns without prior authorization.

Damages, Issues, and Protection: We understand the importance of receiving your order in perfect condition. Please thoroughly inspect your items upon delivery. If you notice any defects, damages, or if you have received an incorrect item, please contact us immediately. We will promptly evaluate the issue and make it right.

Additionally, we offer the option to purchase Route, our reliable shipment insurance, which safeguards your package against loss or damage during transit. It is vital to note that without purchasing route at checkout, you will not be protected from any lost or damaged goods. We highly recommend considering this option to ensure the safety of your items.

Exceptions and Non-Returnable Items: Certain items are ineligible for returns, such as perishable goods (e.g., food, flowers, plants), custom products (e.g., special orders, personalized items), trading cards, and personal care goods (e.g., beauty products). For further clarification on whether your specific item is eligible for return, please reach out to us.

Sale Items and Gift Cards: Please note that sale items and gift cards are non-returnable and non-refundable. We appreciate your understanding in this matter.

Exchanges: If you wish to exchange an item, we recommend initiating a return following the instructions provided above. Once your return is accepted, you can proceed to make a separate purchase for the desired item. This ensures the quickest and most efficient process for obtaining the product you want.

Refunds: Upon receiving and inspecting your return, we will notify you of the refund status. If approved, the refund will be automatically processed to your original payment method. Please allow for processing and posting time by your bank or credit card company.

Contact Us: Should you have any further questions or concerns regarding our refund policy or any other matter, please do not hesitate to contact us at charlottetown@exorgames.com. We are here to assist you.